FAQs

  • How do I apply at Sagewater Village?

    You can find the application online at www.sagewatervillage.com. Once you find the apartment home that you love, click the "Apply Now" button and go through the application process. If you have questions about the application process, please contact the leasing office at (877) 405-1570 or send us an email at [email protected]. We look forward to assisting you!

  • Where will I park my car?

    We have complimentary open parking spaces. Reserved parking spaces (carports) and detached garages are available for an additional monthly fee. Please contact the leasing office to learn more.

  • Is Sagewater Village pet friendly?

    Absolutely! We are a pet-friendly community. A maximum of two (2) pets per household will be permitted with a completed Pet Screening profile, a signed animal addendum, a $350 non-refundable pet fee, and a monthly $15 pet rent per pet, as specified in the addendum. There is also a refundable $150 pet deposit per pet. There is no weight limit; however, we do have breed restrictions. Please contact the leasing office if you have any questions.

  • Who is Hillwood Multifamily?

    Hillwood Multifamily is a fully integrated, award-winning division of Hillwood, one of the largest private real estate developers and investors in the U.S. Specializing in the development, construction, ownership, financing and management of class A multifamily communities, Hillwood Multifamily is recognized as a leader in the design of innovative, mixed-use urban neighborhoods that offer active lifestyles in connected settings. Hillwood’s multifamily portfolio includes garden and mid-rise products in suburban and urban settings, including the more than 3,000 luxury apartment homes at the Alliance Town Center and Frisco Station developments, which are widely regarded as two of the most acclaimed mixed-use developments in North Texas. With a pipeline of over 3,000 additional units in planning and development, Hillwood Multifamily is one of the region’s largest multifamily builders and an industry trailblazer in the design of innovative communities promoting dynamic and connected experiences.

  • How do I pay rent?

    Rental rates are set in the lease and are due on the first of each month. As soon as you sign the lease, you've legally agreed to the terms. At Sagewater Village, you can pay your rent via the resident portal. We accept online payments (eCheck, MoneyGram, and major credit cards). Please keep in mind that there may be convenience fees for some payment types. You can manually pay your rent each month or set up automatic withdrawals. If you choose to pay rent via certified funds or personal check, you can bring your payment to the leasing office on the first of each month.

  • How do I contact the leasing office?

    You can give us a call at (877) 405-1570, or you can send us an email at [email protected].

  • How do I let visitors into the building?

    You will receive an email from PDK.io (ProdataKey) with instructions for downloading the PDK app. The email will also include an activation code that you can copy and paste into the app, or you can simply click the Activate button within the email. Once your account is set up, locate your building in the app, then press and hold the unlock button to grant your guest access to the building.

  • Where do I store additional belongings?

    Storage closets (standard and XL sizes) are available for an additional monthly fee. Please contact the leasing office to learn more.

  • How do I reach a courtesy officer or emergency maintenance after office hours?

    Call the office at (877) 405-1570. Your call will be routed to either emergency maintenance or the courtesy officer.

  • What fees are to be expected as a resident?

    At Sagewater Village, the following monthly fees are required for all residents: $4 monthly for pest control, $25 per month for valet trash and $60 per month for internet service.

  • What are the hours for the business center, fitness center, clubroom, and pool?

    The fitness center is open 24 hours a day, 7 days a week. The clubroom is open Monday through Friday from 10:00am to 6:00pm, Saturday from 10:00am to 5:00pm, and Sunday from 1:00pm to 5:00pm The pool is open daily from 7:00am to 10:00pm.

  • How are packages delivered?

    Here at SageWater Village, we partner with Fetch, a package delivery service designed to make receiving packages more convenient and secure. After your move-in, you will be prompted to register for Fetch. Once registered, you will be assigned a unique Fetch delivery address. When ordering online, simply use your Fetch address at checkout. Your packages will be delivered to Fetch's secure warehouse, where they will be safely stored until you're ready to receive them. Through the Fetch app, you can schedule a delivery time that works best for your schedule, and your package will be delivered directly to your door—even during evenings and weekends. If you are already a resident and have not yet registered for Fetch, you can sign up here: https://app.fetchpackage.com/login

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